How can I track my order once I've placed it?

To track your order, simply visit the 'Track Your Order' page and enter your order number and email address. You can also click on the tracking link sent to your email after order confirmation.

What information do I need to track my order?

You will need your order number and the email address used during purchase to access your tracking details.

When will I receive my tracking details after placing an order?

Tracking details are usually updated within a few hours after your order ships and are available immediately upon shipment.

Can I track my order if I paid with different payment methods?

Yes, you can track your order regardless of the payment method used, as tracking information is linked to your order details.

What should I do if I can't find my tracking information?

If you can't find your tracking information, please verify you entered the correct order number and email. If issues persist, contact customer support for assistance.

How accurate are the estimated delivery times shown when I track my order?

Estimated delivery times are approximate and dependent on shipping carriers, so actual delivery may vary. Tracking helps you see the current status.

Is there a way to get updates on my order status beyond tracking?

Beyond tracking, you can subscribe to order updates via email or contact our support team for additional assistance.

Can I track my order if I am outside of the country where the store is based?

Yes, you can track your order from outside the country where the store is based, as long as the carrier supports international tracking.

What should I do if my tracking information shows my order has been delivered but I haven't received it?

If your tracking shows delivered but you haven't received the item, contact our customer support immediately to investigate the issue.

Do I need an account to track my order, or can I do it as a guest?

You can track your order as a guest using the tracking link or order details without creating an account. However, creating an account may make future tracking easier.

Track Your Order

Where's my order?

As soon as your order is dispatched, we'll email you a shipping confirmation with your tracking number and tracking link. Click the link in that email to see where your parcel is.

Delivery times

Processing: within 1–2 business days
Australia – Standard (free): 7–13 business days in total
Australia – Express: 5–11 business days in total
International: 12–17 days (standard) or 10–15 days (express)

Can't find your tracking email?

Check your spam or promotions folder for an email from Femme Glow Co.
If you created an account, log in to see your order status.
Still stuck? Email help@femmeglowco.com with your order number and we'll send your tracking details within 1 business day.

See our Shipping Policy for more details.